£8. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. At a guess, back in service by Thursday or Friday. Here’s how you can fix poor workmanship: 1. Nte swap will take five minutes. 6 Appended to Volume 7 of the WFTMR. The wiring you install will be pivotal to their experience. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. Each telephone call ends the same. 0 Likes. 0 Likes. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. . I can now video stream. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. It’s quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. wrote: Just thought I'd post on this forum as I'm getting increasingly frustrated. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. . Talk Talk did exactly the same to me in 2017. At a guess, back in service by Thursday or Friday. gin123 Posts: 4 Newbie. So sorry its from 10th February not wor. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. 59 same day. There may be a connection problem - check your Hub. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Report after 13. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. A few minutes ago I had a ticket update from PN that said that an Openreach engineer had fixed the problem, but there’s still terrible noise on the line which would. Edited by. Level 4 Clear. . Hi Openreach came out but did not visit the premises. Available 24/7. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. TelephoneFaults. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. 66 – so £9. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. First contact your Service Provider. For example. By phone 0808 1002440. This was at 11. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. by . BT Retail should not be charging you yet for the service if it is not live. You then say you have 36MbpsDo you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. g. Solar PV 5. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. Next, plug in your known good phone, and your Router with the Filter. If real unlucky, the lead in to your property is borked, and will require replacing. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. Overall Openreach is said to have installed. . Long time reader first time poster. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. Click here to start your speed testI'm afraid you lost me with some of the acronyms there. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. 365 days a year. 0 Thanks All forum topics; Previous Topic; Next Topic;. They located a fault out to the line and went directly to this. 33 for each day, after the two working days, that the service isn't. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. Fix times. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. Openreach. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. wfh won't prioritise the repair. Wait for the modem to sync within 3 minutes. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. . They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. 2. Delayed repair following a total loss of service . An engineer was booked for Monday morning. Customers waiting for a new line to be installed must. However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. Crime and scams. You can click my Broadband Speed Test to check the line in 30 seconds. So PN released me. The official line is that you must call in Openreach to fix it. neither of these fault types are within Openreach’s ability to control. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. Level 4 Clear within 6 hours, any time of day, any. Ah I see, thanks. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. 33 for the full day you had. Guess what It has not been fixed phone line still dead. 00 clear by 12. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Well time has told already - My broadband speed is now dropping away and the crackle is back. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. homestead rescue hydro. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Change your wireless channel - TalkTalk Help & Support Karl. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. Your hub is connected to the ONT and traffic is flowing between the two. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Our engineers can help you with anything from installing your services to fixing a fault. Sky sent out an engineer and they texted to say it's fixed. I'm furious. He denied. moving a line to a new DSLAM port) on Fi. After this, we’ll compensate you £9. It hasn't. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). If real unlucky, the lead in to your property is borked, and will require replacing. £9. It is so frustrating as we have now been without phone or broadband for so long. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Crime and scams. 33 per day starting from the third day until the day we restore your service, providing the. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. IMG_20231001_160647. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. . Tested line - No faults, checked DSLAM and changed my connection to new ports. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. An engineer was booked for Monday morning. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Profile has been updated with requisite infoApparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. digital. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Openreach have identified that we need a new line put in (very possibly because. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. If connector has been damage you may well be charged for the repair. ago. He then left and didn't come back. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. If you can prove a fault they have to fix or compansate. Hi, Please can someone help. Guess what It has not been fixed phone line still dead. Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. I'll cross everything here hoping that BT bring a swift resolution for you. 13th: An engineer supposedly shows up again and never contacts me. The fibre cabinet is approx 400 metres fro. IMG_20231001_161959. 8. If you can prove a fault they have to fix or compansate. The fibre cabinet is approx 400 metres fro. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. Depending on the kit status lights and reset details. Sky have told me that there is no info. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. wrote: Lol just had a text from sky saying problem has now been fixed. How long should it take to fix a fault? There are different guarantees depending on your broadband service level. 33 for each day, after the two working days, that the service isn't. . Thanks to everyone involved in helping me get this sorted. Home is where my books are. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. But every time I call they say it will be a week later, with conflicting. An. e. wrote: Absolutely, yes. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. Zarjaz. BT Openreach are responsible for the phone line up to – and including. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. To track your repair, we just need two bits of information. But if I were paying £300pm for a service on FTTP, which everyone is treating as a business service, I would have expected a better response. bobblet35 • 15 hr. Re: Does openreach have a preemptive fault prevention progra [ re: Andrue ] [ link to this post ] No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etcAnd don't forget that Sky Broadband is a cheaper end system and anyone relying on broadband due to wfh should have a plan B in place for this very scenario. It was an external fault which was put down to ‘corrosion’ somewhere on. wrote: Absolutely, yes. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. 33 for each calendar day that the service is not. Not Available. 33 for the missed activation day (Wednesday). Yes I know we are customers here but sky also monitor the postings. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. Speak to your trader. endobj 7:43. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. This charge is for the call out and not to reinstate your own wiring. The reviews are not that accurate. Openreach have requested we review the report on 09/05/2020 as the work is likely to. Run a broadband speed test. If the fault is traced to that wiring then you are liable to receive a charge. Contractors come dig the hole, an engineer comes and remakes the joint. 1Mb to 1. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. There's an incentive for Openreach not to find faults. At present, Openreach’s full fibre rollout. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. How long should BT take to fix a fault? Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. But if your service isn't activated until Friday you'll be paid £18. Speed dropped to 48Mbps. The wiring you install will be pivotal to their experience. . Openreach. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. Fixed! Go to the fix. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. co. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Lol just had a text from sky saying problem has now been fixed. I got myself connected to TalkTalk fibre on 15 Aug. If we find a fault outside of your property, we may arrange a separate. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. Before you start the conversation, be clear in your own mind what the problem is - and how you’d like it resolved. You can't contact Openreach directly. Chatterbox. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. They located a fault out to the line and went directly to this. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. Hi,i have no talktalk conection and i can only recieve incoming calls. Hope you're back up and running soon. Lol just had a text from sky saying problem has now been fixed. The reviews are not that accurate. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. That. My service is called Fibre 35, it is not FTTP. Mark as New; Bookmark; Subscribe. endobj And your postcode. 2kWp system, SE facing, >1% shading, installed March 2019. How long should BT. It’s been over two years since Openreach withdrew its own VDSL2 modem as an option from their Fibre-to-the-Cabinet (FTTC) installation service, which many ISPs initially provided to customers before self-installations and all-in-one routers became the norm. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. Your main socket, due to damage you've caused. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. service. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theHi. Change your wireless channel - TalkTalk Help & Support Karl. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Message 3 of 13. 2kWp system, SE facing, >1% shading, installed March 2019. Or you can call Crimestoppers on 0800 555 111. He will mark up for the maintenance dig. What work exactly is yet to be done, and what is the estimated finish date? Has this work actually been escalated? I see no Open. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. . Find out when to get in touch Report. The best case scenario is that you agree on a course of action. Get help to fix your dropping broadband connection. I'm sorry for the problems you're experiencing with your service. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. 2. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. Telling them you’ve had issues in the past can’t hurt. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. £29. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. The same day as I posted above. chris6273. jpg 396 KB. 8. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September. Thanks for your post @Joebananas. The fault has now been reported and an engineer visit is 8n place for next Tuesday. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. 2. Appointments are available between 7am-6pm Monday to Saturday. Test with a known good phone and filter. Finally 2 weeks after moved in I could work from home. Post 2 of 2. 1 Demand - Repair 18. 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. Unhappy with Openreach work? Contact us. Please let us know if you do experience any further issues. You should do a speed test and a ping test, try CMD and ping 8. Release the button and wait around 30 seconds for your ONT to boot back up. Engineer came out. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. Delayed repair following a total loss of service 2. You'll be charged if the problem is caused by things like: 1. Mobile costs may vary. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. there is no connection. Technically, You Have Damaged Openreach’s Infrastructure. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. Hi, No the engineer did not show up. Message 13 of 13. On (any) Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. End users are not. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. Red. Start tracking. One of the sockets was a master. The fault has now been reported and an engineer visit is 8n place for next Tuesday. We send out Openreach. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. Find out more. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. If you have found this solution helpful please tick this as the answer. the people affected need to keep reporting a fault to their respective ISPs and hopefully with the constant reported problems openreach may do something about the connection. Guess what It has not been fixed phone line still dead. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. Sometimes like has happened to the. i checked all. Therefore, anything in this blog from this point on should be read as hypothetical. The fibre cabinet is approx 400 metres fro. 4th of November. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. we'll pay you £9. According to In Your. Openreach will attempt to fix the fault by working in the network. I'm also surprised that the fault is being treated. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. . The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. . If they are, then raise it as a fault or escalate it as a complaint. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. 30. jpg 441 KB. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours.